Ticket Office Lead

Role Summary

Under the general supervision of the Director of Marketing and Communications, the Ticketing & Sales Operations Administrator, the Ticket Office Supervisor, and the Senior Lead, the Ticket Office Lead provides day-to-day administrative and customer service support for Ticket Office operations, including opening/closing and event support at the Great Hall, Plaza del Sol Performance Hall, and Experimental Theatre at The Soraya.

Major Duties

• Carries out regular ticket office duties: selling tickets, printing tickets, and answering patron questions
• Processes school groups and general group orders, including contacting organizers for information or payment
• Processes promotional codes, ticket exchanges, complimentary ticket assignments, and other routine ticketing requests
• Supports event management teams and works with Front-of-House to ensure high-quality customer service
• Performs routine checks of ticket office equipment and coordinates repairs
• Performs other duties as assigned

Qualifications

• Equivalent to three years of full-time general office clerical work (education may substitute for up to two years)
• Administrative experience in audience/patron services, performing arts support, or a theatre-related setting preferred
• Ticket office experience and current Red Cross CPR/First Aid certification preferred

Knowledge, Skills & Abilities

• Demonstrated ticket office operations skills: opening/closing, sales, printing, exchanges, and routine requests
• Strong customer service, communication, and organizational skills
• Ability to support multi-venue event ticketing and collaborate with Front-of-House staff
• Working knowledge of ticket office equipment and inventory practices

Pay, Benefits & Work Schedule

• Classification: 1032 / Administrative Support Assistant / 2
• Hiring range: $21.40–$23.16/hour; classification range: $20.57–$29.38/hour
• Temporary position; end date to be determined
• On-campus in Northridge; not a telecommute position

About This Position

Applications are currently being accepted to establish a Ticket Office Lead pool, accepted on a continuing basis through June 30, 2027, or until an adequate number of applications have been received.