Audience Service Worker – Ticket Office

Role Summary

Under the general supervision of the Ticketing & Sales Operations Administrator and the Ticket Office Supervisor, the Customer Service Worker (Ticket Office) assists patrons in the sale of tickets to performances and events held at The Soraya, Plaza del Sol Performance Hall, and The Experimental Theatre at The Soraya. The incumbent provides the highest level of customer service by following ticket sales procedures and cash and credit card handling procedures, printing tickets, and assisting patrons with accessing their pre-purchased tickets on their computer and/or mobile devices.

Major Duties

• Assists patrons at the Ticket Office window and over a multi-line phone system in the sale of tickets to performances and events
• Performs outbound phone calls to Soraya members and single ticket purchasers
• Helps set up directional and wayfinding signage to direct patrons to the Ticket Office and Will Call
• Researches artists performing at The Soraya and shares that information with patrons
• Assists in maintaining and updating patron information in the ticketing system
• Performs other duties as assigned

Qualifications

• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS certifications preferred
• Bilingual is a plus
• Alpha/numeric data entry at 35 keystrokes per minute desirable

Knowledge, Skills & Abilities

• Knowledge of ticket office operations, including sales procedures, cash/credit handling, ticket printing, will call support, and patron account assistance
• Strong customer service and communication skills in person, by phone, and on outbound calls
• Ability to use ticketing systems and office tools to maintain patron information and support accurate recordkeeping
• Ability to work in a fast-paced performing arts environment and support event-day setup needs

Pay, Benefits & Work Schedule

• Classification: 0101 / Helper/Aid / 0
• Anticipated hiring rate: $17.00/hour; classification salary range: $16.90–$25.36/hour
• Temporary position; end date to be determined
• On-campus in Northridge; not a telecommute position

About This Position

Applications are currently being accepted to establish an Audience Service Worker–Ticket Office pool. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2027, or until an adequate number of applications have been received.