Senior Ticket Office Lead

Role Summary

Under the general supervision of the Director of Marketing and Communications, the Ticketing & Sales Operations Administrator, and the Ticket Office Supervisor, the Senior Ticket Office Lead coordinates day-to-day Ticket Office activities and provides administrative support for performances and events at The Soraya, Plaza del Sol Performance Hall, and Experimental Theatre.

Major Duties

• Coordinates daily Ticket Office activities, including opening/closing procedures and daily sales reports
• Coordinates staff schedules and shift assignments; provides lead work direction and training support
• Maintains relationships with VIPs, members, and long-time ticket buyers; serves as a primary point of contact
• Coordinates house/complimentary ticketing needs and works with event management and Front-of-House staff
• Prepares and distributes reports on ticket inventory, weekly audits, daily sales, and final settlements
• Performs other duties as assigned

Qualifications

• Equivalent to four years of full-time general office clerical and administrative support experience (education may substitute for up to two years)
• One year as a Soraya Ticket Office Lead, or two years as a Customer Service Worker – Ticket Office, highly desired

Knowledge, Skills & Abilities

• Knowledge of ticket office operations: opening/closing, sales reporting, scheduling, ticket holds, and event support
• Ability to deliver accurate, responsive customer service to patrons, VIPs, members, and donors
• Ability to coordinate ticketing needs across performances, events, rental clients, and groups
• Knowledge of administrative functions including promo codes, inventory, audits, and settlements

Pay, Benefits & Work Schedule

• Classification: 1035 / Administrative Support Coordinator / 1
• Hiring rate: $24.29/hour; classification range: $23.35–$34.02/hour
• Temporary position; end date to be determined
• On-campus in Northridge; not a telecommute position

About This Position

Applications are currently being accepted to establish a Senior Ticket Office Lead pool, accepted on a continuing basis through June 30, 2027, or until an adequate number of applications have been received.