Sr. Manager, CityWalk Technical Services & Operations

About the Role

Senior manager responsible for leadership, direction, and resources to effectively manage physical plant functions, construction, daily operations, and special projects in support of CityWalk, CityWalk O&O, and Parking Operations.

What You'll Do

• Manage and standardize the Maintenance department Hilltop-wide, allocating labor and non-labor resources for maximum efficiency
• Oversee day-to-day maintenance of physical plant assets, equipment, utilities, grounds, and emergency systems testing
• Manage union hourly technicians and the Management team of the CityWalk Technical Services Department
• Provide strong leadership, coaching, and mentoring; monitor performance and results
• Oversee the Maximo Work Order Process — ensuring work orders are assigned, completed, and closed out
• Ensure all Preventive Maintenance and Compliance items are scheduled, completed, and documented
• Partner with HR and Labor Relations to uphold collective bargaining agreements and maintain positive union relationships
• Develop and execute the Annual Operating and Capital Plans for the department
• Assist with pre-qualification and evaluation of potential construction and service vendors
• Review design documents for construction; prepare documentation for site access and contractor logistics
• Manage punch list and close-out process; review all final submittals from contractors

Requirements

• Minimum 10 years of demonstrated experience in facilities/plant management and construction/project management
• Associate degree (AA) or equivalent in Engineering, Facilities Management, Construction Management, Business Administration, or related field
• Ability to work mornings and/or evenings, weekends, holidays, and overtime when necessary

Preferred Qualifications

• Working knowledge of Facility Life/Safety Systems (fire alarms, fire sprinkler systems)
• Knowledge of facilities equipment: Electrical, HVAC, Water Treatment, Plumbing, Painting, Landscape, Maintenance, General Construction, Paving/Roadways, A/V systems, Commercial Kitchen Equipment
• Strong P&L experience and command of budgeting and cost controls
• Passion for delivering the highest quality guest service
• Strong organizational, planning, delegation, mentoring, and coaching skills
• Previous experience with turnkey projects
• Working knowledge of Microsoft Office and Microsoft Project
• Experience in a union work environment preferred

Pay & Benefits

$120,000–$160,000/year (Bonus Eligible)

Company-sponsored benefits including medical, dental and vision insurance, 401(k), paid leave, and tuition reimbursement.