Lead Case Specialist

About the Role

Expected hourly pay rate: $27.00.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit — we are 900+ people strong and growing.

Under general supervision, the Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department, performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team, and exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation.

What You'll Do

Case Management (60%)

• Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines.
• Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case.
• Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
• Certify and re-certify families within specified timeframes, including families with specific circumstances, such as CPS.

Workflow Delegation and Monitoring Support (40%)

• Review cases for distribution to ensure allocated cases are appropriately distributed.
• Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations.
• Review delegated work, checking on target dates and progress of tasks, and authorize requested actions to parents and providers (e.g., Notices of Action).

Requirements

• High School diploma or equivalent required, plus 2 years of equivalent related work experience (Child Development, Social Work, Psychology, Family Studies, or related field)
• Demonstrated proficiency and experience with Windows-based programs and data entry