Communications Operator (Lateral)

About the Role

The City of Burbank is hiring a Communications Operator – Lateral to answer emergency (911) and non-emergency calls, maintain contact with field units, and dispatch law enforcement and other resources through the Burbank Police Department Communications Center.

What You'll Do

• Receive calls and dispatch/record law enforcement and other units responding to emergencies
• Maintain continuous contact with field units during shift assignments
• Operate the 911 telephone system and computer terminal to enter, modify, and retrieve data
• Maintain logs of information received and transmitted; prepare reports and summaries

Requirements

• High school graduation or equivalent, plus one year of recent full-time experience in customer service, clerical work, or emergency dispatch/radio communications
• Typing speed of 40 net words per minute
• POST-certified Public Safety Dispatch Basic Course Certificate within one year of appointment
• Basic POST certificate must be attached to the application prior to September 4, 2026

Pay & Incentives

$68,687.06–$94,686.02/year, plus POST pay (up to 5%) once eligible. Lateral hires qualify for a $10,000 signing bonus ($5,000 at hire, $5,000 after probation).