Manager Rides-Technical Services

About the Role

The Manager, Technical Services (Rides & Attractions) is responsible for maintaining strategic and daily operational plans for Rides & Attractions within the Technical Services Department. The Manager provides technical guidance for all attractions under their area of responsibility, including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.

Responsibilities

• Ensure department understands and follows all company policies and procedures
• Coordinate and assign technicians to set up, install, repair, and maintain all equipment and venue operations
• Maintain a documentation system for all attractions; ensure daily reports are completed for all activities
• Ensure all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices, and local standards
• Provide technical guidance and mentoring to Ride & Attraction Technicians in day-to-day installation, test, and maintenance activities
• Oversee all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other 3rd-party parties involved with Show and Ride systems
• Enforce Ride & Attraction technical principles to provide a quality product; advise the Rides & Attractions Assistant Managers and Rides Senior Director
• Advise, coordinate, and report to the Senior Manager and Senior Director of Rides & Attractions and Senior Director of Engineering on engineering quality and areas of risk
• Ensure collective bargaining agreements are upheld by partnering with HR and Labor Relations
• Develop and implement action plans for the department's future success including training programs, workforce planning, and rewards and recognition

Requirements

• Bachelor's degree in Engineering, Business Administration, or related field; or equivalent combination of education and experience
• Minimum 5 years of day-to-day operation of a theme park, theatre, or related business
• 3–5 years of operations management/team leadership experience
• Ability and willingness to work weekends and holidays
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Preferred

• Theme Park Operations knowledge and experience
• Experience managing in a union environment
• Excellent organizational, verbal, and written communication skills
• Strong interpersonal, analytical, and time management skills

Pay & Benefits

Eligible for company sponsored benefits including medical, dental and vision insurance, 401(k), paid leave, and tuition reimbursement.

Salary range: $90,000–$120,000 (plus bonus)