Collections Coordinator

Job Summary

The Collections Coordinator ensures that the assigned customer base is paying within invoice due dates.

What You'll Do

• Proactively research billing issues and work with appropriate business partners to resolve them
• Recognize repeated billing issues and take proactive steps to identify the root cause
• Follow all processes for invoicing and collecting invoiced amounts
• Increase cash flow and reduce bad debt for assigned customer base
• Contact customers on past due transactions, make arrangements for payments to bring account current and follow up to ensure obligations are satisfied
• Collect, manage and provide resolution of outstanding invoices from past due accounts to ensure the appropriate aging targets are met
• Work customer deductions to ensure units and claims are being processed timely
• Research and analyze accounts prior to initiating contact; review payment history and evaluate past collection efforts
• Release credit holds as applicable on sales orders after reviewing customer worthiness and payment history
• Work with sales and customer service to resolve invoice-to-purchase-order discrepancies and record call notes in Oracle
• Maintain effective working relationships with all levels of management to resolve customer disputes
• Make late stage collection calls and attempts to resolve prior to placement
• Perform other special projects and duties as assigned

Requirements

• 2-5 years accounts receivable experience, or equivalent combination of education and experience
• Knowledge of the purchase order to cash process
• Proficient in Windows Office with an emphasis in Excel
• High school diploma or equivalent
• Access to controlled data required — as a US Department of Defense contractor bound by ITAR, only US persons will be considered

Working Conditions

Standard office environment within a manufacturing facility. Substantial visual concentration on detail. May require safety equipment (eye protection, gowning, masks, hearing protectors, etc.) and exposure to typical manufacturing conditions (noise, temperature variation, dust). Mostly seated desk work; lifting/pushing up to 10 lbs.

Pay & Benefits

$28.24/hr. – $35.27/hr. Actual pay depends on experience, skills, and training; some roles are eligible for performance-based bonus programs.