Telephone Operator (PBX), Evening Shift

About Adventist Health Glendale

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers — a 515-bed hospital with urgent cares, home care services, comprehensive cardiology care, and more throughout the San Fernando Valley. Magnet-designated by the American Nurses Credentialing Center.

About the Role

Operates the hospital's telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls courteously and accurately connects callers to their destination. Performs light clerical functions and occasionally trains new employees.

Requirements

• High School diploma/GED preferred
• Associate's/Technical Degree or equivalent preferred
• Customer service or call center experience preferred

What You'll Do

• Answer and direct all incoming calls efficiently using professional telephone etiquette
• Provide answering service coverage for identified departments
• Operate the paging system per established procedures
• Act as dispatcher between hospital personnel and security when security office is closed
• Handle emergency calls per established procedures