Customer Care Associate, Day Shift

About Adventist Health Glendale

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers — a 515-bed hospital with urgent cares, home care, and comprehensive cardiology care throughout the San Fernando Valley. Magnet-designated, serving the community since 1905.

About the Role

Performs general administrative duties and customer service in a front office clinical setting. Assists in all aspects of front office functions to provide quality service to patients and staff. Provides communication, information, assistance, and coordination for all customer requests.

Requirements

• High School diploma/GED preferred
• Associate's/Technical Degree or equivalent preferred

What You'll Do

• Answer phones, take messages, and direct calls to appropriate personnel
• Admit patients into the clinic and pull charts
• Process encounter forms, verify insurance and patient information
• Copy/scan insurance information and prepare charts for visits
• Prepare and complete referrals, obtain authorizations
• Assist with registration, obtaining demographic and insurance information
• Provide backup for admitting clerks as needed