Patient Access Scheduling Representative

About Adventist Health Glendale

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers — a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services in the San Fernando Valley.

About the Role

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements.

What You'll Do

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines
• Coordinates with referring and ordering providers to schedule appropriate services
• Verifies insurance eligibility and authorization requirements; ensures accurate patient identification
• Obtains external medical records needed to support scheduled services
• Provides exceptional customer service to patients, providers, and internal departments

Requirements

• High School Education/GED or equivalent (required); Associate's/Technical degree preferred
• 1 year customer service experience, preferably in healthcare or a service-oriented environment
• 1 year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field