Member Services Officer I/II

About the role

Provides service to members and coworkers in a call center environment, resolving concerns and identifying the right products.

What you'll do

• Achieve sales and member-service (NPS) goals
• Direct calls to appropriate personnel and maintain service quality standards
• Explain Credit Union policies and resolve member concerns
• Maintain up-to-date knowledge of federal lending and operations regulations
• Assist members with financial needs, transaction requests, and complaints

Requirements

• 24+ months of retail customer service experience
• Preferred bachelor's degree
• Working knowledge of Microsoft Office; comfortable troubleshooting basic smartphone/browser issues
• Recent financial institution experience as a teller, new accounts rep, or call center role preferred

Schedule

Hybrid. Contact center hours: weekdays 7am–7pm, weekends 9am–3pm (PT).

Pay & benefits

Pay: $21.76–$32.64/hr.