Director Operations Member Services
Kaiser Permanente · Woodland Hills
- Pay
- Not listed
- Job type
- Full-time
- Work mode
- On-site
- Category
- Healthcare
- Neighborhood
- Woodland Hills
- Posted
- August 14, 2026 (yesterday)
- Last verified
- Today
About the role
Kaiser Permanente is hiring a Director of Operations, Member Services to oversee Member Services operations primarily at Woodland Hills Medical Center and West LA Medical Center, with travel to additional sites as needed.
What you'll do
- Provide leadership, strategic direction, and support to Local Member Services staff across multiple sites
- Oversee daily operations, case processing, issue resolution, and service quality
- Act as key liaison with the medical group to develop programs and resolve member issues
- Handle high-risk issues and manage timely communication with medical facilities
- Hire, supervise, coach, and develop staff handling sensitive member issues
- Orient and educate facility departments and physicians on health plan products and regulatory guidelines
Schedule
- Full-time, onsite, day shift
This listing comes from Kaiser Permanente's own careers feed and was verified again today. Stale listings are removed automatically.
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Director Operations Member Services
Kaiser Permanente