Member Services Officer I (or II)

About the Role

The Member Services Officer I (or II) provides outstanding service to members and co-workers in a call center environment at Logix Federal Credit Union. Through effective listening and thorough product knowledge, the MSO satisfies member needs and resolves concerns.

Contact center hours: Weekdays 7am–7pm PT, Weekends 9am–5pm PT.

What You'll Do

• Achieve established goals for member service ratings (NPS) and sales/product targets
• Direct calls to appropriate personnel and maintain service quality standards
• Explain Credit Union policies and resolve member concerns professionally
• Maintain up-to-date knowledge of all federal regulations related to loans and operations
• Assist members with financial needs (questions, transactions, complaints, product selection)
• Participate in team meetings and contribute to new programs and service improvements

Requirements

• 24+ months of retail customer service experience
• Bachelor's degree preferred
• Recent financial institution experience (teller, new accounts, or call center role)
• Working knowledge of Microsoft Office suite
• Experience troubleshooting basic smartphone and web browser issues
• Ability to multi-task with attention to detail
• Excellent verbal and written communication skills

Pay

$21.76–$32.64/hr