Manager, Editorial Services & Operations

About the Role

NBCUniversal is looking for a Manager of Episodic Operations to join our StudioPost team in Universal City, California! In this role, you will be responsible for managing client relationships and delivering a high-quality customer experience across post-production services. You will focus on account management, service coordination, and revenue support by partnering with internal teams to meet production needs.

You will serve as a primary point of contact for clients, ensuring services are delivered efficiently while identifying opportunities to grow business with both new and existing customers. This role emphasizes operational coordination, customer satisfaction, and business development.

What You'll Do

Client & Account Management

• Build and maintain strong relationships with internal and external production clients.
• Serve as the primary contact for client inquiries, issue resolution, and service coordination.
• Manage expectations and ensure a seamless customer experience throughout the production lifecycle.
• Identify opportunities to expand services and increase client engagement.

Business Development & Revenue Support

• Prepare client proposals, quotes, and service packages aligned with production needs.
• Support revenue tracking, forecasting, and reporting activities.
• Partner with sales leadership to position bundled service offerings across StudioPost.

Service Coordination & Operations

• Coordinate delivery of services including dailies, editorial, and finishing support.
• Partner closely with operations and production teams to ensure timely execution of services.
• Align internal resources to meet customer timelines and project requirements.
• Monitor service performance and recommend improvements to enhance efficiency and client satisfaction.

Dailies & Production Services Oversight

• Represent StudioPost dailies services for on-set and facility-based productions.
• Coordinate support for on-set dailies (global productions), facility-based dailies services, data handling and production workflows, and archival and content management services.

Virtual Production & Emerging Services

• Support promotion and client adoption of Virtual Production (VP) offerings.
• Partner with internal teams to position services such as streaming to stages, dailies from set, and content and shot library organization.
• Gather client feedback and market insights to inform future service offerings.

Cross-Functional Collaboration

• Partner with operations, production, editorial, and creative teams to deliver services.
• Coordinate with sales teams to develop bundled service offerings.
• Ensure alignment across stakeholders to improve the overall client experience.

Requirements

• Bachelor's degree or equivalent experience in Film/TV production, operations, or related field.
• 5+ years of experience in post-production, client services, or account management.
• Preferred: MS Office, MS PowerPoint, MS Excel, MS Visio, ScheduALL and related systems; solid understanding of post-production workflows; experience managing relationships with Studio Executives, Post Supervisors, and Producers.