Director, Legal Innovation & Operations (Knowledge, Technology & AI Enablement)

Reporting to the SVP, Legal, AI Innovation & Legal Operations, the Director owns the strategy and execution for the Legal Department's knowledge management, process improvement, AI enablement, and measurement and insights portfolio.

Responsibilities

• Establish and oversee the Legal Department's knowledge-management operating model, including content ownership, publication standards, permissions, review cycles, archiving, search effectiveness, and knowledge reuse.
• Lead working sessions with Legal teams to map how work gets done and maintain a prioritized backlog of process improvements.
• Develop and scale playbooks, precedents, policies, practice guidance, and self-service toolkits.
• Establish document-management filing standards and governance.
• Map and govern end-to-end data flows across legal intake, matter, agreement, document, knowledge, and reporting processes.
• Develop and recommend the Legal Department's AI enablement, learning and use-case strategy for approval by the SVP.
• Establish the pillar's measurement and insights framework and report quarterly on portfolio performance.
• Lead, coach and develop direct report(s).

Requirements

• Bachelor's degree or equivalent work experience.
• 8+ years of experience in legal operations, knowledge management, legal technology, process improvement, program management, AI enablement, or a related field.
• Demonstrated experience owning a complex roadmap or portfolio and translating strategy into sequenced initiatives, operating plans, adoption, and measurable outcomes.
• Hands-on experience implementing or scaling technology, knowledge, AI, workflow, or automation programs across a large, matrixed organization.
• Demonstrated experience working in a corporate legal department, law firm, legal-services organization, or comparable legal environment.