Customer Service Representative III
City of Burbank · Burbank
- Pay
- $65,190.84-$89,866.14/year
- Job type
- Full-time
- Work mode
- On-site
- Category
- Government & Public Sector
- Neighborhood
- Burbank
- Posted
- September 18, 2026 (Sep 18)
- Last verified
- Today
About the role
The City of Burbank's Customer Service & Marketing Division of Burbank Water and Power is seeking a lead Customer Service Representative III to perform complex customer service duties.
What you'll do
- Serve as lead to other Customer Service Representatives in billing, call center, cashiering, credit, collection, marketing, and field services
- Manage customer interactions in person, by email, fax, and phone; resolve escalated inquiries
- Address customer concerns about municipal services accounts, billing, programs, and City services
- Calculate and process adjustments and corrections to customer accounts
- Accept bill payments, handle cash, balance a cash drawer, prepare deposit slips
- Recommend procedural changes for operational improvements
- May supervise, train, and evaluate employees
Requirements
- Knowledge of cash accounting, billing, credit/collection, and customer service principles
- Strong written and verbal communication skills in English
- Computer skills and ability to access databases and software applications
Exam schedule
- Week of 11/02/26: Blind application and supplemental scoring
- Week of 11/16/26: Oral interview
Pay & benefits
$65,190.84–$89,866.14/year. City of Burbank government benefits.
This listing comes from City of Burbank's own careers feed and was verified again today. Stale listings are removed automatically.
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Customer Service Representative III
$65,190.84-$89,866.14/year