Customer Experience Representative

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

The Customer Experience Representative I is the primary interface between the clients and the laboratory for daily phone interactions and routine daily client requests.

Essential Responsibilities

Works directly with clients, technical teams, and sales to ensure the optimum customer experience. Provides proactive customer service via phone, email, video chat and other means. Monitors testing report due dates and proactively informs the customer of any delays. Ensure all customer inquiries are handled in a timely and efficient manner.

Education and Experience

Preferred one or more years of experience in customer relations. Some college education is required. Bachelor's degree preferred.

Salary Range: $24 - $25 USD per hour Schedule: Monday-Friday from 8:00am-5:00pm