Vehicle Condition Assessor

About the Role

As a Vehicle Condition Assessor (VCA) at CarMax's Burbank location, you'll play a critical role in delivering exceptional customer experiences by accurately assessing and documenting vehicle conditions for appraisals. Your work ensures quality, transparency, and efficiency in inventory management, directly impacting customer satisfaction.

You'll collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations.

What You'll Do

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis
• Ensure accurate optioning of vehicles during assessments and inventory updates
• Perform high-quality imaging of wholesale vehicles for CarMax websites
• Support wholesale auction preparation and operations
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies
• Assist with inventory management, customer transfers, and lot merchandising
• Collaborate with team members and help onboard new associates
• Follow CarMax Environmental, Health and Safety (EH&S) requirements

Requirements

• Ability to deliver exceptional customer service and collaborate across departments
• Skilled in following standardized processes and maintaining accurate records
• Strong communication skills
• Ability to multi-task in a fast-paced environment and work independently
• Valid driver's license; willingness to work outdoors in varying weather conditions
• Flexibility to work nights, weekends, and holidays
• Physical ability for walking, bending, kneeling, and standing for extended periods

Preferred: Experience in vehicle assessments or a related automotive field

Pay & Benefits

$20.40–$32.60/hr

Full-time associates earn up to 48 hours of sick time per year, 80–200 hours of vacation time (after 90-day waiting period), 6 paid holidays + 1 floating holiday.