Service Business Development Center (BDC) Representative

About the role

The Business Development Center (BDC) Representative answers incoming calls and greets visitors, receiving and coordinating all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Also handles clerical and administrative duties for the Sales and Service departments.

What you'll do

• Follow up with prospective customers in response to website emails
• Coordinate questions and issues with appropriate department personnel
• Receive all inbound service calls and coordinate service advisor schedules and appointments
• Maintain an owner follow-up system that encourages repeat and referral business
• Support online customers by setting appointments
• Continually learn about product updates, features, and inventory

Requirements

• 1+ years' experience required (sales experience preferred)
• 3–6 months previous over-the-phone customer service or sales experience a plus
• Excellent telephone, writing, and typing skills
• Strong computer and internet skills, including Microsoft Office suite
• Automotive experience a plus
• Ability to work nights and weekends as needed
• Bilingual a plus

Pay & benefits

Competitive pay. Health, Dental, Vision, Life, 401K, Health & Wellness Program, paid vacation and holidays.