Senior Mobile Expert, Bilingual (Spanish)

About the role

Senior Mobile Expert (Experience Expert) at a T-Mobile company-owned Experience Store. Bilingual Spanish preferred. These high-capability stores bring Team of Experts to life — Experts work directly with peers in Customer Service and Engineering for one-stop customer resolution.

What you'll do

• Sell products, features, and services based on customer needs
• Resolve customer pain points in a single interaction using in-store systems and digital tools
• Complete ongoing training to stay current on products and services
• Leverage digital tools consistently in interactions and onboarding
• Build a culture of sales and service collaboratively with the team

Requirements

• 12+ months as Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert
• Strong customer service skills and passion for a world-class shopping experience
• Retail sales experience in a high-volume environment
• Strong organization, multi-tasking, communication, and attention to detail
• Pass certification and quarterly re-certification
• At least 18 years old; legally authorized to work in the United States

Pay & benefits

$30.00/hr base pay + $7,200 annualized incentive target. Benefits include medical, dental, vision, 401(k), annual stock grant, up to 12 paid holidays, parental leave, childcare subsidy, tuition assistance, mobile service and home internet discounts, and more.