Senior Director, IT Business Operations

This is an on-site position based in Panorama City, California, and requires local travel to facilities throughout the service area.

Job Summary

This management-level position is the business leader responsible for the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). The role oversees the delivery of analytics to evaluate and ensure efficient, cost-effective operational solutions which support systems processes and functional requirements, as well as the resolution of problems in technology and business solutions.

This position provides senior leadership with information on trends and legislative changes in healthcare technology and information systems, consults with various departments and IT managers to ensure general security, infrastructure, network, and application controls are in place, and establishes cross-functional task forces to identify and document functional requirements, workflow, information sources, and system specifications.

Essential Responsibilities

• Directs the operations of multiple units and departments by identifying customer and operational needs, analyzing resources, costs and forecasts, and incorporating them into business plans.
• Engages strategic, cross-functional business units to champion and drive support for business plans and priorities, translating business strategy into actionable business requirements.
• Sets standards, measures progress, anticipates and removes obstacles that impact performance, and addresses performance gaps with contingency plans.
• Ensures products and/or services meet customer requirements and expectations while aligning with organizational strategies; serves as a subject-matter expert and trusted source to executive leadership.
• Models and drives continuous learning; oversees the recruitment, selection, and development of talent, and motivates and empowers teams.
• Builds organizational capacity and develops high-potential employees for growth opportunities and advancement, staying current with industry trends, benchmarks, and best practices.
• Oversees the development of requirements for process or system solutions spanning multiple business domains by consulting with stakeholders and directing IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Directs the management of business requirements to meet business, functional, and non-functional requirements (for example, SMART).
• Assesses the costs, benefits, ROI, and Total Cost of Ownership (TCO) of proposed solutions.
• Oversees and takes accountability for the solution design process, ensuring solutions align with business strategies, operational workflow, established budgets, and vendor service level agreements.
• Oversees the implementation of and adherence to standardized tools, templates, and processes to support continuous process improvement across business domains.
• Communicates lessons learned and feedback to consulting teams, senior leadership, and the larger IT consulting community.
• Empowers IT consultant teams to identify sustainable best practices aligned with the strategic and tactical goals of cross-functional business units.
• Oversees partnerships between IT consultants, Program/Project Managers, and other IT planning leaders to drive workforce planning efforts…