Seasonal Retail At Your Service Associate

About the role

As an At Your Service Center Colleague, you'll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks — all while upholding Macy's service standards.

Seasonal colleagues are typically scheduled to work 10-20 hours per week, with weekend shifts required.

What you'll do

• Welcome customers with genuine hospitality and assist in all aspects of total store fulfillment (BOPS).
• Be proficient in all systems needed to complete transactions.
• Ensure the collection area is organized for a friction-free customer pick-up experience.
• Maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean.
• Share Loyalty program benefits and end each interaction with a sincere thank-you.

Requirements

• Flexible availability, including days, evenings, weekends and holidays.
• Strong multitasking, problem-solving, and attention to detail.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Standing for at least two consecutive hours, lifting at least 25 lbs.

Pay & benefits

Competitive pay and benefits. Comprehensive health and wellness coverage and 401(k) match. Paid time off and eight paid holidays. Merchandise discounts.