Sales Consultant

About the role

As a CA Sales Consultant Trainee, you'll be the face of CarMax, delivering an iconic customer experience. Your mission is to help customers find the right vehicle for their lifestyle — not just the most expensive option — by building genuine relationships and understanding their needs. No prior auto sales experience is required: CarMax provides paid training, a dedicated personal sales mentor, and continuous development opportunities, with career growth paths to mentorship, management, and leadership.

Location: CarMax store #7126 – Burbank, 1000 S Flower St, Burbank, California 91502.

What you'll do

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Pay & benefits

The hourly rate for this position is $17.82 - $20.00. In California, this position is eligible for incentives and bonuses.