Retail Manager - Sales & Customer Service

About the Role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

What You'll Do

• Assist Store Manager with adherence to Standard Operating Procedures (SOPs) and Company programs
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards
• Ensure accurate and efficient use of POS and Self-Checkout systems
• Oversee Balloons business, birthday party operations, and in-store events
• Promote and enroll customers in the Loyalty Rewards Program
• Train, coach, and develop team members through structured onboarding and skill-building
• Partner in maintaining strong Asset Protection practices, reducing shrink

Requirements

• 3+ years retail leadership experience
• Ability to lift, carry, push, and pull merchandise up to 25-50 lbs
• Ability to work nights, weekends, and early mornings

Pay & Benefits

Pay: $19.25–$23.80/hr

Michaels offers 401(k) with employer match, Employee Assistance Program, medical, dental, and vision coverage, flexible spending accounts, commuter benefits, tuition assistance, employee discounts, and more.