Patient Access Scheduling Representative

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905.

Job Summary

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers.

Job Requirements

Education and Work Experience

High School Education/GED or equivalent: Required

Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred

One year customer service experience, preferably in healthcare or service-oriented environment: Required

One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Essential Functions

Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines. Communicates preparation instructions and ensures patients are ready for procedures.

Coordinates with referring and ordering providers to schedule appropriate services. Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.

Verifies insurance eligibility and authorization requirements. Ensures accurate patient identification and proper MRN assignment. Confirms required orders, authorizations, labs, premedication, and implant information are in place.

Obtains external medical records needed to support scheduled services. Provides exceptional customer service to patients, providers, and internal departments.

Processes patient and provider messages accurately and promptly. Supports clinicians, technologists, and team members with scheduling and access needs.

Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.