Network Director, Quality & Patient Safety (Glendale, CA)

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary

Provides strategic leadership to advance organizational excellence in safety, quality, performance, and clinical outcomes. Oversees programs that prevent harm, strengthen a culture of high reliability, promote continuous learning, and drive measurable performance improvement across the organization. Partners with executive leadership, physicians, clinical staff, and system-level teams to deliver a unified approach to patient safety, performance improvement, and quality outcomes. Serving as a key advisor to executive leadership and the Board the Director sets vision and priorities, directs improvement initiatives, and ensures accountability, transparency, and sustainable results throughout the organization.

Job Requirements

Education and Work Experience

Bachelor's degree in Health Care Administration, Nursing, Public Health, or related field or equivalent combination of education/related experience: Required

Seven years' of health care or related experience: Required

Five years' leadership experience in quality, patient safety, performance improvement, or healthcare administration: Required

Leadership experience in acute care quality, patient safety, and/or performance improvement: Preferred

Clinical background: Required

Licenses/Certifications

Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification or Lean Six Sigma Green Belt: Required within two years of hire

Certified Professional in Healthcare Quality (CPHQ) or CPPS or Lean or Six Sigma Green Belt (LGB): Required

Essential Functions

Partners with executive leaders and the Board to establish strategic priorities for quality, safety, and performance improvement. Provides expert consultation on quality systems, patient safety practices, and national performance standards. Champions integrity, transparency, and continuous improvement in organizational performance.

Leads deployment of the Patient Safety Plan, Patient Safety Program, and Safety Event Review Team. Directs high reliability skills training deployment and patient safety program, including: oversight of the AH Reporting and Learning System; root cause analysis and action; rapid response to high-risk events; and proactive risk assessments. Fosters a culture of safety by overseeing the Culture of Safety Survey results and action plans; serving as a resource for Just and Accountable Culture principles; and promoting health equity, patient and family engagement in safety, the Communication and Resolution Program and the Care for the Caregiver program. Develops and monitors safety goals and associated metrics, including the aspirational goal of zero preventable harm. Prioritizes and directs improvement projects to drive results. Assists Regulatory and Accreditation leaders to promote continuous readiness for accreditation and regulatory surveys.

Provides leadership for QAPI and other organization wide performance improvement initiatives designed to reduce preventable harm, improve patient outcomes, streamline workflows, and optimize operational efficiency. Establishes structures, processes, and accountability mechanisms that ensure consistent application of performance improvement methods across departments and service lines. Advances Lean, Six Sigma, and other performance improvement methodologies by delivering training, coaching leaders and staff, and overseeing the execution of improvement projects from design through sustainability. Facilitates multidisciplinary collaboration to identify ga…