Member Services Officer I (or II)

Overview

The Member Services Officer I (or II) is responsible for providing service to both members and co-workers in a call center environment. Through effective listening and thorough knowledge of Logix's products and services, the MSO satisfies member needs and effectively resolves member concerns.

Responsibilities

• Achieves established goals for sales and member service rating (NPS) and sales/product goals.
• Directs calls to appropriate personnel and adheres to standards of service quality and statistical performance measures.
• Exercises strong verbal and written communication skills to explain Credit Union policies and resolve member concerns.
• Maintains up-to-date knowledge of all federal regulations related to loans and operations.
• Provides assistance to members in all areas relating to their financial needs while assisting them in the selection of appropriate products and services.

Hours vary by shift; the contact center is open weekdays 7 a.m.–7 p.m. and weekends 9 a.m.–3 p.m. (PT).

Qualifications

• Bachelor's degree preferred.
• 24+ months of retail customer service experience.
• Recent financial institution experience as a teller, new accounts representative, or in a call center role preferred.

Pay Range: $21.76–$32.64/hr base pay.