FT Sales Manager

About the Role

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

What You'll Do

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards.
• Ensure accurate and efficient use of POS and Self-Checkout systems.
• Oversee Balloons business, birthday party operations, and other in-store programs and events.
• Promote and enroll customers in the Loyalty Rewards Program.
• Drive sales and operational excellence in the Knit & Sew Shop.
• Ensure efficient execution of BOPIS and Same Day Delivery.
• Support Custom Framing operations.
• Train, coach, and develop team members.
• Partner in maintaining strong Asset Protection practices.

Requirements

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Work hours include nights, weekends and early mornings

Pay & Benefits

• Total Base Pay Range: $19.25 - $23.80
• Michaels offers benefits including 401(k) with employer match, medical, dental, and vision coverage, tuition assistance, and generous employee discounts.