Financial Counselor – Patient Accounting

About Sherman Oaks Hospital

Sherman Oaks Hospital is a 153-bed, not-for-profit, acute-care community hospital in Sherman Oaks, part of the Prime Healthcare Foundation. The hospital has been nationally recognized as a "100 Top Hospital" and holds an "A" grade in patient safety from The Leapfrog Group.

About the Role

The Financial Counselor determines patient liability based on benefits and advises patients of their financial responsibility prior to scheduled elective procedures. This role covers both emergent and elective admissions, working closely with Case Management and serving as the patient's financial guide through the care process.

What You'll Do

• Determine patient liability and advise of financial responsibility prior to elective services
• Verify insurance eligibility and benefits for emergent, urgent, and elective admissions
• Verify and secure accurate patient demographic and insurance information
• Assist patients in making payment arrangements prior to or at discharge
• Screen and refer patients for government assistance programs, charity, or discount programs
• Work closely with Case Management to secure Medicaid/Medical treatment authorizations
• Maintain effective verbal, written, and telephone communication

Requirements

• High school diploma or GED required
• Knowledge of standard insurance companies and verification requirements
• Well versed in authorization processes for all payers
• Ability to multi-task and prioritize to meet required timelines
• Analytical and problem-solving skills
• Customer service experience required

Benefits

Benefits include paid time off, 401K, medical/dental/vision, and tuition reimbursement. Day shift.