Communications Operator - Lateral

About the Role

The City of Burbank is hiring a Communications Operator - Lateral for the Burbank Police Department (BPD) Communications Center, answering emergency (911) and non-emergency calls, dispatching units, and maintaining contact with field personnel. Open competitive recruitment, open to all qualified candidates.

What You'll Do

• Answers 911 and non-emergency lines; dispatches law enforcement and other units to emergencies
• Maintains continuous contact with field units and tracks unit status
• Operates the 911 telephone system and CAD/computer terminal to enter, modify, and retrieve data
• Maintains logs and prepares reports of Communications Center activity

Requirements

• High school graduation or equivalent
• 1 year of recent full-time experience in customer service, clerical work, or emergency dispatch/radio communications
• Ability to type 40 net words per minute
• POST-certified Public Safety Dispatch Basic Course Certificate within one year of appointment

Pay & Benefits

• $10,000 lateral hiring incentive ($5,000 upon hire, $5,000 upon completing probation)
• POST pay: up to 5% additional based on certificate level
• Basic POST certificate must be attached to application before August 7, 2026