Associate, Account Management

The Associate, Account Management supports the day-to-day management of key digital retail accounts, working cross-functionally with sales, marketing, operations, business intelligence, and other teams to drive transactional Film and TV revenue across digital distribution partners. The Associate will help drive the business across new releases, catalog, pricing, promotions, and merchandising, while building strong partner relationships and providing responsive, detail-oriented account service. The role will support the development and execution of commercial initiatives, track business performance and identify opportunities and risks, and use data and marketplace insights to inform actionable recommendations. The ideal candidate will combine strong organization and execution with commercial and analytical curiosity, proactively seeking to understand what is driving business performance, what actions can be taken, and how the team can continually improve the business and ways of working. This position reports to the Sr. Director, Digital Platforms.

Essential Responsibilities

Serve as a key day-to-day point of contact for account partners, providing best-in-class account service through prompt, proactive, thoughtful, and detail-oriented communication. Help drive and maximize account performance across new releases, catalog, pricing, promotions, and merchandising by identifying opportunities and supporting the development and execution of commercial initiatives. Manage ongoing priorities, timelines, and deliverables, proactively identifying risks and driving issues toward timely resolution. Partner with cross-functional teams to execute business and retailer priorities, ensuring effective coordination and alignment across stakeholders. Build and maintain strong relationships with key account partners, developing an understanding of their priorities, strategies, and business needs. Track account and title performance against forecasts, plans, and historical benchmarks, identifying trends, opportunities, risks, and areas requiring action. Leverage partner sales data to understand what happened, identify key drivers and root causes, and translate findings into actionable insights, recommendations, and executive-ready reporting. Support sales planning and forecasting and coordinate promotional initiatives, including managing and distributing relevant materials and deliverables to partners. Develop a strong understanding of the transactional Film and TV business, including release windows, pricing, promotions, merchandising, retailer dynamics, competitive performance, and consumer behavior, and apply those learnings to account strategy and decision-making. Collaborate with international counterparts on partner initiatives and share relevant business insights and learnings across markets. Explore and leverage AI and other emerging tools to improve business processes, streamline workflows, enhance analysis, and support insight generation.

Basic Qualifications

2+ years of relevant experience in media, entertainment, digital commerce, account management, sales, analytics, or a related field. Bachelor’s degree required.

Desired Characteristics

Highly organized and detail-oriented, with the ability to take ownership, manage multiple priorities and stakeholders, and consistently follow through on commitments. Strong relationship-building and interpersonal skills, with a commercially minded approach to account management and the confidence to engage effectively with external partners and senior internal stakeholders. Strong analytical and commercial acumen, with the ability to identify key performance drivers, investigate root causes, and translate data into actionable recommendations and business decisions. Intellectually curious, proactive, and resourceful, with a desire to understand how the business works, independently solve problems, and continually identify opportunities to improve and grow the business. Strong written and verbal communication skills, with the ability to develop and present clear, concise business updates, analyses, and recommendations to internal and external stakeholders. Strong proficiency in Microsoft Excel and PowerPoint, with experience using Microsoft Copilot or similar AI tools. Comfortable operating in a fast-paced environment, adapting to changing priorities, and proactively identifying and addressing issues with limited direction. Willingness and enthusiasm to travel for partner meetings, business reviews, industry events, and relationship-building opportunities.

Eligibility Requirements

Interested candidates must submit a resume/CV online to be considered. Must have unrestricted work authorization to work in the United States. Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program. Must be willing to submit to a background investigation. Must be 18 years or older.

Additional Requirements

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,000 - $ 75,000.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].